If you're experiencing issues with the Netflix app crashing, freezing, not opening, or giving an error message, these issues can be resolved by following a few troubleshooting steps.
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Reset Your Internet Connection
Unplug your router and TV for 30 seconds, then plug them back in: The router first and the TV second.
Allow the router's reboot process 1 to 2 minutes to be complete.
Verify your TV is connected to the internet.
Check That Your TV's Firmware is Updated
Issues can arise if the app has been updated, but the TV's firmware has not.
Start by checking for updates.
For WebOS 5.0 and higher go to [SETTINGS] → [ALLSETTINGS] → [SUPPORT] → [SOFTWAREUPDATE].
For WebOS 3.0 through 4.5 go to [SETTINGS] → [ALLSETTINGS] → [GENERAL] → [ABOUTTHISTV] → [CHECKFORUPDATES].
If an update is available, select [DOWNLOAD and INSTALL].
Note
Toggle on Allow Automatic Updates if you wish to have the TV update automatically when new firmware is released.
Uninstall and Reinstall the Netflix App
Sometimes files or caches can become corrupted. Deleting the app will remove those files.
In the TV menu, highlight the affected app in the launcher, then press and hold the [OK] button. An [EDIT MODE] window will appear. Click [OK].
Click on the affected app again, click the [X] above it, and click [YES] to remove the app.
Once the app has been deleted, go to the LG Content Store to reinstall it.
In the Content Store, enter the app name in the search bar. Select it in the search results and click on [INSTALL]. You will see the app appear in the launcher.
Note
Login info will have to be re-entered in order to access the app content.
Accept the User Agreements
Not all features will work if the agreements are not accepted.
Make sure you've accepted all User Agreements by following the steps listed below.
For WebOS 5.0 and higher, go to [SETTINGS] → [ALLSETTINGS] → [SUPPORT] → [ADDITIONALSETTINGS] → [USERAGREEMENT].
For WebOS 3.0 through 4.5, go to [SETTINGS] → [GENERAL] → [ABOUTTHISTV] → [USERAGREEMENT].
Factory Reset
If none of the steps above help, then the last step you can try is to factory reset the TV.
Warning
Performing a factory reset will return all TV settings back to the default out-of-box settings and remove all downloads.
For WebOS 6.0 or newer, go to [SETTINGS] → [ALLSETTINGS] → [GENERAL] → [SYSTEM] → [RESETTOINITIALSETTINGS].
For WebOS 5.0, go to [SETTINGS] → [ALLSETTINGS] → [SUPPORT] → [RESETTOINITIALSETTINGS].
For WebOS 1.0 through 4.5, go to [SETTINGS] → [ALLSETTINGS] → [GENERAL] → [RESETTOINITIALSETTINGS].
If the troubleshooting steps above were unable to resolve your issue please Contact Us for further assistance.
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Unplug your router and TV for 30 seconds, then plug them back in: The router first and the TV second. Allow the router's reboot process 1 to 2 minutes to be complete. Verify your TV is connected to the internet.
Check your network connection and check on Netflix
The first tip for fixing most problems is to make sure you're connected to the internet. If your LG TV isn't connected, then it would make sense that Netflix isn't working. You can also run a connection test by going to Netflix > Get Help > Check Your Network.
Check for an internet outage in your area. Fix common router or modem issues and incorrect network settings. Restart or reset your network's connection.
Turn off your device, then unplug your modem and router from power. After 30 seconds, plug in your modem and router. Wait 1 minute, then turn on your device. Try Netflix again.
The country on your account can't be changed unless you move to a new one. If you have moved recently, see Moving with Netflix for details. Using a VPN to access Netflix will hide your region and only allow you to see TV shows and movies available to all regions globally.
Navigate to the LG Content Store on the home screen and select it. In the LG Content Store, search for the Netflix app. Once you find the Netflix app, select it, and you will see an option to update the app.
This error can happen if a VPN is active on your device or network while using Netflix. To fix the problem, turn off your VPN and try Netflix again. To learn more about VPNs, check if a VPN is active, or turn your VPN off, go to Watching TV shows and movies through a VPN.
While the Netflix app itself may be free to install onto a smart TV, the service is not free to access. Purchasing a smart TV does not entitle you to free access to Netflix's streaming library. In order to use Netflix on your smart TV, you will need to choose from one of the three available subscription tiers.
Sometimes files or caches can become corrupt. Deleting and reinstalling the app will remove and replace those files. In the TV menu, highlight the affected app in the launcher, then press and hold the [OK] button.
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