Report fake or counterfeit goods (2024)

If you think somebody is selling fake goods, please contact Citizens Advice consumer helpline on0808 2231133.

Counterfeit goods are generally of poor quality and don't come with any guarantees or after-sales service. They don't have the same quality control procedures as the genuine article and could well be unsafe. Factories producing these goods don't follow basic hygiene procedures and the items are often made in 'sweatshops' using child labour.

What we do

We visit shops and markets in the borough to check that counterfeit goods are not being sold. We investigate complaints about fake goods and carry out projects to monitor the marketplace and stop the spread of this type of crime.
We have the power to investigate instances where counterfeit goods are being supplied. People who produce, sell or possess counterfeit goods may be committing criminal offences. There are serious consequences for businesses found guilty in the courts of up to 10 years imprisonment and an unlimited fine.

What you can do

The most important thing you can do is to say 'NO' to counterfeit goods. Follow this simple checklist:

  • Be wary of bargains. Remember - if something seems too good to be true, it probably is
  • Check the quality of the goods. Fakes will not be as good as the real thing
  • Check labels and packaging for spelling mistakes and poorly printed logos
  • Be careful at markets, car boot sales, pubs and computer fairs, or other places where you may have difficulty contacting the trader after purchase

Business advice

If your business is based in the borough and you need advice about this subject or other consumer and fair trading matters, you can contact us directly attrading.standards@merton.gov.uk. You can also visit the Business Companion website which covers all major Trading Standards legislation.

For comprehensive and up to date guidance on how to deal with customer complaints, refunds and returns visit theBusiness Companion website. All the training and promotional materials provided are available to access online or to download in a variety of formats.

The law

Registered trade marks are protected under theTrade Marks Act 1994. It is illegal to apply a registered trade mark to goods without the permission of the trade mark owner.
TheCopyright, Designs and Patents Act 1988deals with copyright issues that may occur with computer programs, CDs, DVDs and other electronic media. The copyright may be infringed if these goods are copied without the permission of the copyright owner.

Related websites

Report fake or counterfeit goods (2024)

FAQs

What happens if you accidentally sell a fake item? ›

Under 18 U.S. Code § 2320, penalties can apply even if you didn't knowingly traffic in counterfeits. Prosecutors only need to prove you were “deliberately ignorant” of the goods' infringing nature. So even if you stick your head in the sand, you could still face fines or jail time.

What to do if a store is selling fake products? ›

You can report, by phone, stores or street vendors that are selling counterfeit items. Call 311 or 212-NEW-YORK (212-639-9675) to report the problem.

What is the reward for reporting counterfeit merchandise? ›

To encourage participation, The U.S. Customs and Border Protection Agency (CBP) provides compensation for claims that are successfully acted upon—up to 25% of the amount recovered from fines and penalties, with a maximum reward totaling $250,000 per case.

Can you report fake products? ›

If you suspect someone is producing or selling counterfeit goods, you can submit a report online to the National Intellectual Property Rights Coordination Center. Other federal agencies that investigate reports of counterfeit goods include: The U.S. Consumer Product Safety Commission (CPSC)

Who investigates counterfeit? ›

The U.S. Secret Service has a long and storied history of safeguarding America's financial and payment systems from criminal exploitation. The agency was created in 1865 to combat the rise of counterfeit currency following the Civil War.

Can you sell fake items on eBay if you say they are fake? ›

We don't allow counterfeit items or unauthorized copies to be listed on eBay. Items sold using a brand name or a brand logo must be original and made by the brand or manufactured on their behalf. Software, music, movies and other media must be original and not unauthorized copies.

Is it illegal to sell counterfeit good? ›

The sale of counterfeit goods (as described below) is illegal, as you're probably aware.

Are fake products illegal? ›

Legal Implications

It is illegal to purchase counterfeit goods. Bringing them into the United States may result in civil or criminal penalties and purchasing counterfeit goods often supports criminal activities, such as forced labor or human trafficking.

Who to contact about counterfeit goods? ›

Report Counterfeit or Pirated GoodsReport Counterfeit or Pirated Goods. If you feel that you have been the victim of an intellectual property crime, you can report the crime by clicking on the button to the left, calling the IPR Center at 1-866-IPR-2060, or contacting a field office of the FBI.

What happens if you sell fake stuff online? ›

Civil penalties may go up to $15 million for any related series of violations. The law includes federal crimes. If a vendor knows their product violates CPSC rules or the CPSA but sells or distributes it anyway, criminal penalties can include a fine and up to five years in prison.

What is an example of a fake sale? ›

Fake Sale Overview

Consumers who perceive an item was once listed for $100 but is now marked down to $50 is a more valuable product than an item that was once $60 marked down to $50.

What if I bought a fake item on Facebook marketplace? ›

If Facebook approves your Purchase Protection claim, you'll get a refund for the full purchase price of the product and any shipping costs.

How long do you get for selling counterfeit goods? ›

People who produce, sell or possess counterfeit goods may be committing criminal offences. There are serious consequences for businesses found guilty in the courts of up to 10 years imprisonment and an unlimited fine.

How much jail time for counterfeit money? ›

Making or using fake money is a serious crime that can get you up to 20 years in jail. Both federal and state laws punish counterfeiting, and fines can be very high. You must know the money is fake to be guilty; if it's an accident, you might not be charged.

Can you get a refund on counterfeit goods? ›

If you've been deceived into buying a fake product, contact the seller immediately and try to cancel the purchase. Tell the seller that you want to give back the product in exchange for a refund. An attorney can be helpful.

Are you supposed to report counterfeit money? ›

You can report counterfeit United States currency to the Secret Service. Contact your local Secret Service Field Office. Learn how to spot counterfeit money.

What should you do if you suspect someone of counterfeiting? ›

Report Counterfeit Currency

Visit the Secret Service website to complete a Counterfeit Note Report or contact your local U.S. Secret Service field office. (Note: You must send the Counterfeit Note Report to your local U.S. Secret Service field office.

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