What is a DNS and how does it affect my Internet? (2024)

Line rental is included in all our broadband packages, apart from our Full Fibre and Fibre packages. The standard line rental price is £28.63 a month and the standard line rental price, or where applicable the discounted line rental price, is included in the package price.

Unlimited Fibre Extra (18 and 24 month contracts)

Prices and terms are subject to change during your contract.

For new Plusnet customers that sign up for 18 or 24 months (as appropriate). Line rental is included in the price (line only, no calls included). Price from month 19 or 25 (as appropriate) currently £58.69 a month (incl. line rental). Compatible line required otherwise a £49.99 installation charge may apply (excluding any external construction charges). We'll include a wireless router. Outside of your 14 day cancellation period, if you choose to end your service within the minimum period, you will have to pay an early termination charge.

The date your broadband and line rental activates, or where your services do not activate at the same time, the service that activates first, will be used as your monthly billing date. If your broadband or line rental service are not activated at the same time, for the service that is activated at a later date, charges will be pro rated for the first month and any applicable discounts for that service will apply once the service starts.

Subject to availability and cannot be used in conjunction with any other offer. No cash alternative. Exclusions and terms apply.

Unlimited Fibre (18 and 24 month contracts)

Prices and terms are subject to change during your contract.

For new Plusnet customers that sign up for 18 or 24 months (as appropriate). Line rental is included in the price (line only, no calls included). Price from month19 or 25 (as appropriate) currently £51.54 a month (incl. line rental). Compatible line required otherwise a £49.99 installation charge may apply (excluding any external construction charges). We'll include a wireless router. Outside of your 14 day cancellation period, if you choose to end your service within the minimum period, you will have to pay an early termination charge.

The date your broadband and line rental activates, or where your services do not activate at the same time, the service that activates first, will be used as your monthly billing date. If your broadband or line rental service are not activated at the same time, for the service that is activated at a later date, charges will be pro rated for the first month and any applicable discounts for that service will apply once the service starts.

Subject to availability and cannot be used in conjunction with any other offer. No cash alternative. Exclusions and terms apply.

Unlimited Broadband (18 and 24 month contracts)

Prices and terms are subject to change during your contract.

For new Plusnet customers that sign up for 18 or 24 months (as appropriate). Line rental is included in the price (line only, no calls included). Price from month19 or 25 (as appropriate) currently £44.35 a month (incl. line rental). Compatible line required otherwise a £49.99 installation charge may apply (excluding any external construction charges). We'll include a wireless router. Outside of your 14 day cancellation period, if you choose to end your service within the minimum period, you will have to pay an early termination charge.

The date your broadband and line rental activates, or where your services do not activate at the same time, the service that activates first, will be used as your monthly billing date. If your broadband or line rental service are not activated at the same time, for the service that is activated at a later date, charges will be pro rated for the first month and any applicable discounts for that service will apply once the service starts.

Subject to availability and cannot be used in conjunction with any other offer. No cash alternative. Exclusions and terms apply.

Fibre (12, 18 and 24 month contracts)

Prices and terms are subject to change during your contract.

For new Plusnet customers that sign up for 12, 18 or 24 months (as appropriate). Price from month 13, 19 or 25 (as appropriate) currently £32.37 per month. Compatible line required otherwise a £49.99 installation charge may apply (excluding any external construction charges). We'll include a wireless router. Outside of your 14 day cancellation period, if you choose to end your service within the minimum period, you will have to pay an early termination charge.

Subject to availability and cannot be used in conjunction with any other offer. No cash alternative. Exclusions and terms apply.

12 month contracts are not available online, but they are available through our contact centre. Please call us on 0800 432 0200 and we will be happy to help.

Full Fibre Broadband (12, 18 and 24 month contracts)

Prices and terms are subject to change during your contract.

For new Plusnet customers that sign up for 12, 18 or 24 months (as appropriate). Price from month 13,19 or 25 (as appropriate) currently: Full Fibre 74 - £37.03, Full Fibre 145 - £43.20, Full Fibre 300 - £49.38, Full Fibre 500 - £58.02, Full Fibre 900 - £67.89. Compatible line required. Otherwise an installation is required. We'll include a wireless router. Outside of your 14 day cancellation period, if you choose to end your service within the minimum period, you will have to pay an early termination charge.

Subject to availability and cannot be used in conjunction with any other offer. No cash alternative. Exclusions and terms apply.

Openreach Survey: In some cases Openreach have to carry out a survey before they can connect a home to Full Fibre. To do this they may need access to your property. If they do we'll contact you to arrange a suitable time. If additional work is required, this may take longer than the initial set-up time provided and there could be additional costs. Our team of specialists will contact you to confirm what additional work is needed and how long this will take, usually within four weeks from the date your order was placed. If you don't want to proceed with your upgrade based on this, you will be able to cancel your order and no charges will be applied to your account.

12 month contracts are not available online, but they are available through our contact centre. Please call us on 0800 432 0200 and we will be happy to help.

Unlimited Broadband (no contract)

Prices and terms are subject to change during your contract.

For new Plusnet customers that sign up for a 30-day rolling contract. Line rental is included in the price (line only, no calls included). Price from month 13 currently £44.35 a month (incl. line rental). Compatible line required otherwise a £49.99 installation charge may apply (excluding any external construction charges). We'll include a wireless router. You may terminate your services at any time without having to pay an early termination charge. Outside your 14 day cancellation period, you'll have to give at least 14 days' notice.

The date your broadband and line rental activates, or where your services do not activate at the same time, the service that activates first, will be used as your monthly billing date. If your broadband or line rental service are not activated at the same time, for the service that is activated at a later date, charges will be pro rated for the first month and any applicable discounts for that service will apply once the service starts.

Subject to availability and cannot be used in conjunction with any other offer. No cash alternative. Exclusions and terms apply.

Existing customers

Please see our price guide, log into your account in the Member Centre or call us on 0800 073 1120 to discuss your contract.

Speeds

Φ Broadband speed is described as 'average download speed of 10Mb', as it is based on speed available to at least 50% of customers at peak time (8-10pm). Your actual speed will be dependent on your location, broadband line, home wiring, WiFi connection and time of day. Find out why speeds vary. Check your speed and products available at your location via 'check availability' on our home page.

† Fibre broadband speed is described as 'average download speed of 66Mb' and 'average upload speed of 18Mb' on Unlimited Fibre Extra. 'Average download speed of 36Mb' and 'average upload speed of 9Mb' on Unlimited Fibre and 'average download speed of 50Mb' and 'average upload speed of 9Mb' on Fibre. It is based on speed available to at least 50% of customers at peak time (8-10pm). Your actual speed will be dependent on your location, broadband line, home wiring, WiFi connection and time of day. Find out why speeds vary. Check your speed and products available at your location via 'check availability' on our home page.

Ө Up to 6x faster: based on a comparison between the average Unlimited Fibre Extra download speeds with the average Unlimited Broadband speeds. The actual speed you'll get depends on your location, broadband line, home wiring, WiFi connection and time of day. Find out why speeds vary. Check your speed and products available at your location via 'check availability' on our home page.

Broadband Extras

Plusnet Safeguard

Included with all of our broadband packages, Plusnet Safeguard filters inappropriate web content for your household. Further information can be found here.

Plusnet Protect powered by Norton™

Our security package protects you from online threats. Charges apply for Unlimited Fibre broadband customers. Further information can be found here.

What is a DNS and how does it affect my Internet? (2024)
Top Articles
Latest Posts
Article information

Author: Virgilio Hermann JD

Last Updated:

Views: 5965

Rating: 4 / 5 (41 voted)

Reviews: 88% of readers found this page helpful

Author information

Name: Virgilio Hermann JD

Birthday: 1997-12-21

Address: 6946 Schoen Cove, Sipesshire, MO 55944

Phone: +3763365785260

Job: Accounting Engineer

Hobby: Web surfing, Rafting, Dowsing, Stand-up comedy, Ghost hunting, Swimming, Amateur radio

Introduction: My name is Virgilio Hermann JD, I am a fine, gifted, beautiful, encouraging, kind, talented, zealous person who loves writing and wants to share my knowledge and understanding with you.