Why does my hard drive report less capacity than indicated on the drive's label? | Support Seagate US (2024)


This article explains why a hard drive's capacity often appears to be less than advertised when displaying in Windows or older Mac operating systems.

Hard drive manufacturers market drives in terms of decimal (base 10) capacity. In decimal notation, one megabyte (MB) is equal to 1,000,000 bytes, one gigabyte (GB) is equal to 1,000,000,000 bytes, and one terabyte (TB) is equal to 1,000,000,000,000 bytes.

Programs such as FDISK, system BIOS, Windows, and older versions ofmacOS use the binary (base 2) numbering system. In the binary numbering system, one megabyte is equal to 1,048,576 bytes, one gigabyte is equal to 1,073,741,824 bytes, and one terabyte is equal to 1,099,511,627,776 bytes.

Capacity Calculation Formula

Decimal capacity / 1,048,576 = Binary MB capacity
Decimal capacity/1,073,741,824 = Binary GB capacity
Decimal capacity/1,099,511,627,776 = Binary TB capacity

Example:
A 500 GB hard drive is approximately 500,000,000,000 bytes (500 x 1,000,000,000).
When using the GB binary calculation, (500,000,000,000/1,073,741,824) that same 500 GB will show as 465 gigabytes.
This is why Windows will show a 500 GB drive as 465 GB.

A 5 TB hard drive is approximately 5,000,000,000,000 bytes (5 x 1,000,000,000,000).
When using the TB binary calculation, (5,000,000,000,000/1,099,511,627,776) that same 5 TB will show as 4.54 terabytes.
This is why Windows will show a 5 TB drive as 4.54 TB.

In the table below are examples of approximate numbers that the drive may report.

Capacity on product (Decimal)Mac OS X Output (Decimal)Windows Output (Binary)
500 GB500 GB465 GB
1 TB (1,000 GB)1 TB (1,000 GB)931 GB
2 TB (2,000 GB)2 TB (2,000 GB)1.81 TB
3 TB (3,000 GB)3 TB (3,000 GB)2.72 TB
4 TB (4,000 GB)4 TB (4,000 GB)3.63 TB
5 TB (5,000 GB)5 TB (5,000 GB)4.54 TB
6 TB (6,000 GB)6 TB (6,000 GB)5.45 TB
8 TB (8,000 GB)8 TB (8,000 GB)7.27 TB
10 TB (10,000 GB)10 TB (10,000 GB)9.09 TB
12 TB (12,000 GB)12 TB (12,000 GB)10.91 TB
14 TB (14,000 GB)14 TB (14,000 GB)12.73 TB
16 TB (16,000 GB)16 TB (16,000 GB)14.55 TB
18 TB (18,000 GB)18 TB (18,000 GB)16.37 TB
20 TB (20,000 GB)20 TB (20,000 GB)18.18 TB
22 TB (22,000 GB)22 TB (22,000 GB)20.00 TB
24 TB (24,000 GB)24 TB (24,000 GB)21.82 TB

Below is an example of a 16 TB drive displayed in Windows.

Why does my hard drive report less capacity than indicated on the drive's label? | Support Seagate US (1)

Notice that the 16 TB (16,000,000,000,000 bytes) hard drive's capacity is displayed in both the decimal value (red circle), and binary value (blue circle).

Simply put, decimal and binary translates to the same amount of storage capacity.Let's say you wanted to measure the distance from point A to point B. The distance from A to B is 1 kilometre or .621 miles. It is the same distance, but it is reported differently due to the measurement.

For more information on this topic, please also see Document ID: 194563 and the National Institute of Standards and Technology at http://physics.nist.gov/cuu/Units/binary.html

Why does my hard drive report less capacity than indicated on the drive's label? | Support Seagate US (2024)

FAQs

Why does my hard drive report less capacity than indicated on the drive's label? | Support Seagate US? ›

All storage products will display a less memory capacity on a computer than stated. The discrepancy results from the different ways flash memory and hard drive manufacturers calculate megabyte. Hard drive manufacturers calculate a megabyte (or 1,000x1,000 bytes) as 1,000KBs, whereas the binary calculation is 1,024KBs.

Why is my hard drive showing incorrect capacity? ›

Check for Physical Bad Sectors or Replace the Disk. Too many bad sectors can make the disk unable to read and write correctly and show the wrong capacity in Windows. Thus, you should check and repair partition errors to rectify the problem.

Why does it say not enough disk space when there is? ›

Why does my computer say there is not enough disk space when there is? There could be some hidden or virtual memory files taking up space, and you need to delete the files on the virtual partition. It is also possible that you have a disk format limitation.

How do I restore my hard drive to full capacity? ›

How to Restore a Hard Drive to its Original Capacity?
  1. Connect your hard drive to your computer (if it is an external drive) and launch My Computer (or This PC) on Windows Explorer.
  2. Now, right-click the icon of the hard drive that has been shrunk and go to the “Format” option from the context menu.
Feb 19, 2024

How do I increase my hard drive capacity? ›

How to increase your storage space on a PC
  1. Delete programs you never use. On Windows® 10 and Windows® 8, right-click the Start button (or press Windows key+X), select Control Panel, then under Programs, select Uninstall a program. ...
  2. Back up rarely used data on an external hard drive. ...
  3. Run the Disk Cleanup utility.

Why does my 500GB hard drive shows only 465gb? ›

A 500 GB hard drive is approximately 500,000,000,000 bytes (500 x 1,000,000,000). When using the GB binary calculation, (500,000,000,000 / 1,073,741,824) that same 500 GB will show as 465 gigabytes. This is why Windows will show a 500 GB drive as 465 GB.

What is the ideal hard drive capacity? ›

If you want a hard drive for general use, your safest bet is getting a 500GB – 1TB hard drive for storing files. That should be enough to cover most standard file storage needs. The price difference between a 500GB and 1TB is typically negligible, so I personally recommend going for a 1TB drive.

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