FAQs
Starting 2021, new Bitdefender BOX units are no longer being manufactured due to post-pandemic market conditions. If you already have a Bitdefender BOX, it will continue to protect you against online threats, both at home and on-the-go.
Is Bitdefender BOX still supported? ›
Starting 2021, new Bitdefender BOX units are no longer being manufactured due to post-pandemic market conditions. If you already have a Bitdefender BOX, it will continue to protect you against online threats, both at home and on-the-go.
How can I speak to someone at Bitdefender? ›
For English, Bitdefender's support to Partner will be available 24/7 having dedicated support channels: Phone: US: (+1) 954 414 9631, UK: (+44) 2036 080 457, contact page.
Why is my Bitdefender BOX spinning red? ›
Spinning red
This might happen when the internet connection is down from the ISP or from a bad connection between the Bitdefender BOX and the modem.
What are the disadvantages of Bitdefender BOX? ›
It provides some network protection in the form of browsing protection and vulnerability scanning. However, the Bitdefender Box doesn't provide Parental Controls and doesn't inspect incoming traffic. Further, it requires installing software on your devices,which I found challenging, for more complete protection.
Is Bitdefender being discontinued? ›
End of Life for Bitdefender Antivirus FREE EDITION (Windows)
End of Life: December 2021. The last month when Bitdefender Antivirus FREE EDITION is available for download. After this date, we will no longer develop, repair, maintain, or test new versions of this software. End of Support: June 30, 2022.
Does Bitdefender have customer service? ›
All Bitdefender customers have access to Standard Support (online resources, technical documentation and incident help assistance via phone, portal and web), and we also provide three Premium Support options that cover the unique needs of every organization, from small businesses to large enterprises.
How do I access my Bitdefender box? ›
Connect to the Bitdefender BOX wireless network from the app or by manually going to your device settings page >Wireless & Networks. The password for the BOX network is written on the back of the device.
Is Bitdefender a trustworthy company? ›
Bitdefender takes top marks in independent tests performed by security research institutes. In AV-Test's protection tests for September and October 2023 (the most current as of this article's publishing), Bitdefender caught 100 percent of the zero-day attack and malware threats.
How to factory reset Bitdefender BOX? ›
How to reset Bitdefender BOX
- On the back of the Bitdefender BOX device there is a recessed reset button.
- With a document clip. press the reset button for 10 seconds or until the front light starts spinning.
- Once the front light starts spinning your Bitdefender BOX is ready for another Setup.
- Click the Windows Start button and type Command Prompt in the search bar, then right-click on the result and select Run as Administrator.
- Type sfc /scannow then press ENTER on your keyboard.
- Wait until the SFC verification reaches 100% and fixes the errors automatically.
How do I fix my red WIFI box? ›
Here's how to fix the red light on a modem:
- Restart your router. ...
- Check your connections. ...
- Try a different cable or phone outlet. ...
- Try a different cable or phone cord. ...
- Check your internet credentials. ...
- Contact the manufacturer of your modem. ...
- Contact your ISP.
How do I open Bitdefender settings? ›
1. Click on the Protection button, situated on the left sidebar of the Bitdefender interface. 2. Click the Settings button in the Firewall module.
How do I access Bitdefender settings? ›
To change your account settings, click on your username in the top right corner and then select “Bitdefender Account” in the menu. In the Bitdefender Account tab, you can modify your email address, edit personal information, change your account password, enable 2-factor authentication, and manage trusted devices.
What is Bitdefender BOX? ›
Bitdefender BOX lets you control all your connected devices from a single app. It employs machine-learning algorithms and intrusion prevention systems to pick up new threats and unsafe behavior and keep your smart home safe.
How good is the Bitdefender BOX? ›
Final verdict. Bitdefender Box can take some time, thought and experience to set up properly. But there's a free installation service to help point you in the right direction, and once you're up and running the Box does an excellent job of protecting you from a host of security threats.
What is the subscription length of Bitdefender BOX? ›
Bitdefender BOX 2 is a subscription-based product and the first purchase includes one year of subscription. After the first year, the subscription costs $99/year and you can protect an unlimited number of devices.
How do I access my Bitdefender BOX? ›
Connect to the Bitdefender BOX wireless network from the app or by manually going to your device settings page >Wireless & Networks. The password for the BOX network is written on the back of the device.
Is Bitdefender a Russian product? ›
Bitdefender is a Romanian cybersecurity technology company headquartered in Bucharest, Romania, with offices in the United States, Europe, Australia and the Middle East. The company was founded in 2001 by the current CEO and main shareholder, Florin Talpeș.