Why can’t my Mac access the remote network after connecting to the VPN server of the Omada Gateway? (2024)

With L2TP over IPsec, the VPN client can securely access the remote network resources. But you may find after connecting to the VPN server, the Windows clients are working well, but the Mac clients from Apple Inc. cannot access the remote network.

Why is it like this? Actually, after the Windows clients are connected, all traffic will be forwarded to the VPN server by default; while Mac clients will still forward Internet traffic to the local gateway. The difference causes that the Windows clients may work fine, but Mac clients cannot access the remote network.

How to solve this problem? Here are two options.

Why can’t my Mac access the remote network after connecting to the VPN server of the Omada Gateway? (1)

Option 1. Enable “Send all traffic over VPN connection”

Since the Windows client works fine, we can adopt the same configuration, and the Mac should also work fine.

Go to System Preferences – Network, find your VPN connections, go to Advanced, check “Send all traffic over VPN connection”, click “OK”, then click “Apply” to enable the settings. After connection, all traffic will be forwarded to the VPN server, Mac can access both the Internet and remote network.

Why can’t my Mac access the remote network after connecting to the VPN server of the Omada Gateway? (2)

Option 2. Set up Class A or B network for the LAN IP and VPN IP Pool.

Modify the LAN IP and VPN IP Pool to Class A or B addresses, so that the routing table generated after connecting to the VPN server, ensures that it can access the remote network.

Class A network include IP addresses: 10.0.0.0 to 10.255.255.255; while Class B network include: 172.16.0.0 to 172.31.255.255.

Note: If you use a Class B network, make sure the second segments of the IP addresses of the LAN IP and the VPN IP are the same. For example, if LAN IP is 172.30.30.1, then the VPN IP Pool should be 172.30.X.Y.

For example, here we set up the LAN IP of the VPN router as 172.30.30.1/24, and the VPN IP Pool as 172.30.50.1 – 172.30.50.20 (for standalone mode) or 172.30.50.1/24 (for Omada SDN Controller). After the VPN client is connected, it obtains a VPN IP as 172.30.50.1.

Configuration screenshot of the Omada Gateway in standalone mode.

Why can’t my Mac access the remote network after connecting to the VPN server of the Omada Gateway? (3)

Configuration screenshot of the Omada SDN Controller.

Why can’t my Mac access the remote network after connecting to the VPN server of the Omada Gateway? (4)

Related Articles:

What to do if you want to access the Internet with the local gateway rather than the PPTP/L2TP VPN Server?

How to establish an L2TP Server by Omada Gateway in Standalone mode?

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Why can’t my Mac access the remote network after connecting to the VPN server of the Omada Gateway? (2024)

FAQs

Why is my internet not working on my Mac when connected to VPN? ›

To isolate the cause, temporarily disable any third-party app that may interfere with your connection. For example, a firewall with strict settings, another VPN application, or antivirus. Make sure you have the latest version of the app (some older versions will have trouble connecting to our new servers).

How do I access a Network drive through VPN on Mac? ›

Click anywhere on the Desktop to reveal the Finder menu. Click on the Go menu option in the on the Finder menu and select Connect to Server... In the Connect to Server screen, enter the folder path from the table below. Click Connect to connect to that network share.

How do I allow VPN access on my Mac? ›

On your Mac, choose Apple menu > System Settings, then click VPN in the sidebar. (You may need to scroll down.) On the right, click the Info button next to the VPN service you want to modify. If needed, change settings.

How do I configure the Mac to share the VPN connection? ›

Go to System Preferences > Sharing. 3. In the Internet Sharing section, you will see the following options: Share your connection from: in the drop-down menu choose the VPN connection, that you've created on your Mac.

Why can't i connect to internet after VPN? ›

If the internet is not working when you're connected to VPN, using an older VPN version might be the reason. Having an updated VPN is important to avoid connection issues. If you are running an outdated version, update it. You can also re-install the VPN software again.

Why can't i connect to internet when using VPN? ›

Reset the VPN connection: Disconnect from the VPN entirely and reconnect. Sometimes, simply reestablishing the connection can resolve server-related issues. Review security settings: Your firewall or antivirus software might be blocking the connection to the server.

How do I access my network through VPN? ›

Connect to a VPN from the Windows Settings page:
  1. Select Start > Settings > Network & internet > VPN.
  2. Next to the VPN connection you want to use, select Connect.
  3. If prompted, enter your username and password or other sign in info.

How to access network drives through VPN? ›

Windows 10
  1. In the search box in the Windows taskbar, enter \\ followed by the IP address of the remote computer (for example \\192.168. ...
  2. If you are asked for a username and password: ...
  3. If you want to configure a folder as a network drive, right-click the folder and select "Map network drive..." from the context menu.

How do I access a network drive remotely? ›

To access a network drive remotely, open File Explorer on your computer. Right-click Network and then select Map Network Drive from the pop-up menu. Then select a letter to assign to the drive. Insert the location of the remote folder, then specify whether to connect automatically when you sign in.

Does Mac have a built-in VPN? ›

Mac does not have a built-in VPN; however, you can connect to a school or company's private network from a Mac, if you have the required information. How do I get a free VPN on my Mac? To get a free VPN on your Mac, download an app like Surfshark or Windscribe onto your computer.

Does Apple have a built-in VPN? ›

With the Personal VPN feature in macOS and iOS, your app can create and manage a VPN configuration that uses one of the built-in VPN protocols (IPsec or IKEv2). The user must explicitly authorize your app the first time it saves a VPN configuration.

What is the shared secret for VPN on Mac? ›

You can use a pre-shared key (also called a shared secret or PSK) to authenticate the Cloud VPN tunnel to your peer VPN gateway. As a security best practice, we recommend that you generate a strong 32-character pre-shared key. For more information about Cloud VPN, see the Cloud VPN overview.

What is the remote ID for VPN? ›

The Remote ID is the server address and the Local ID is the vpn username. For example, if you wish to connect to server eu-fr.321inter.net. Then the Remote ID will be also eu-fr.321inter.net, and the Local ID will be same as your username.

How do I share a VPN connection over Ethernet? ›

Open the “Sharing” tab, enable “Allow other network users to connect through this computer's internet connection,” and select the name of the network interface that you will share the connection with. Click “o*k.” Now connect the desired device to your PC using an Ethernet cable.

How do I connect my laptop to a VPN? ›

Click the Windows Start button and select the Settings cog. Under Windows Settings, select Network & Internet. Select VPN from the left menu, then at the right, click Add a VPN connection.

Why does my Mac say no internet connection when I have Wi-Fi? ›

Update the Wi-Fi router

If you manage the network's Wi-Fi router, install the latest firmware updates for the router, as recommended by its manufacturer. It might also help to simply restart the router and use Apple's recommended settings for Wi-Fi routers and access points.

Why is my Mac connecting to Wi-Fi but no internet? ›

When Mac says it's connected to WiFi but no internet, you can solve the issue by ensuring that the router and DNS number are the same via these steps: Click the Apple menu > System Preferences. Click Network > Advanced > TCP/IP, then note down your router IP. Click DNS on the top and compare the two numbers.

How to troubleshoot VPN issues on Mac? ›

Restart your modem and router. Try switching to another network. If your connectivity issue is resolved by joining a different network, check with your Internet Service Provider (ISP) or network administrator to make sure your network is working properly for the features and apps you want to use.

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